co111 Terms & Conditions

1.1 Definitions

In these Terms, "Platform" refers to co111's website, app, and all related services. "User", "you", or "member" refers to any person registered on or using the platform. "We" or "co111" refers to the operating authority of the platform.

1.2 Acceptance of Terms

By accessing or using the co111 platform, you confirm that:

• You are at least 21 years of age.
• You have read and understood these Terms in full.
• You are accepting these Terms voluntarily and of your own free will.
• Online gaming is legally permitted in your location and circumstances.

1.3 Scope of Services

co111 provides sports betting, live casino, slot games, and other online gaming services. All services available on the platform are operated for entertainment purposes and involve real-money transactions.

2.1 Age & Eligibility Requirements

To open an account at co111, you must be 21 years of age or older. We may at any time request the necessary information or documents to verify your age. Any registration or transaction made by a minor will be considered void.

2.2 Account Registration

Each user may open only one account. During registration, you will be required to provide the following information:

• Your full and correct name (as shown on your national ID card or passport).
• Valid contact information (email or mobile number).
• Your correct date of birth.

co111 reserves the right to suspend or cancel any account found to have provided false or misleading information, and any balance in such an account may be forfeited.

2.3 Single Account Policy

Multiple accounts per person are strictly prohibited. Operating more than one account from the same device, IP address, phone number, or payment method will be treated as a violation of this policy, and all associated accounts may be closed.

3.1 Protection of Login Credentials

It is your responsibility to keep your co111 account password and login details confidential. You are responsible for all activity carried out through your account. If you suspect unauthorised access to your account, notify our support team immediately.

3.2 Identity Verification (KYC)

To ensure secure service, co111 may request identity verification at any time. Verification typically requires:

• A copy of your National ID Card (NID) or passport.
• Proof of current address.
• Proof of ownership of the payment method used.

If verification is not completed within the specified time, the account and any withdrawals may be temporarily suspended.

3.3 Platform Security

co111 uses SSL encryption and modern cybersecurity measures to keep your information and transactions secure. However, no party can guarantee that all data transmitted over the internet is completely secure.

4.1 Accepted Payment Methods

co111 currently supports the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (BRAC Bank, Dutch-Bangla Bank, and other major Bangladeshi banks).

4.2 Deposit Limits

The minimum deposit amount is ৳500 per method. Deposits exceeding a certain threshold may require additional verification.

4.3 Withdrawal Rules

• The minimum withdrawal amount is ৳1,000.
• Withdrawals are generally processed within 10 to 45 minutes.
• Withdrawals must be made via the same method used for the deposit.
• Identity verification must be completed before submitting a withdrawal request.
• Winnings earned from a bonus cannot be withdrawn until the wagering requirements for that bonus have been met.

4.4 Anti-Money Laundering

co111 is committed to preventing money laundering. In the case of any suspicious financial transaction, co111 reserves the right to notify the relevant authorities, and the transaction may be suspended.

5.1 Welcome Bonus

co111 offers new members a 200% bonus on their first deposit, up to a maximum of ৳5,000. For example:

• Deposit ৳1,000 and receive a ৳2,000 bonus, giving a total balance of ৳3,000.
• Deposit ৳6,000 and receive the maximum ৳5,000 bonus, giving a total balance of ৳11,000.

5.2 Wagering Requirements

To withdraw winnings earned from a bonus, you must place bets totalling 10 times (10x) the bonus amount. Wagering is calculated on the bonus amount only, not on the deposit plus bonus. For example: a ৳2,000 bonus × 10 = ৳20,000 in bets must be placed before the bonus becomes withdrawable.

5.3 General Bonus Terms

• Each bonus offer may be claimed once only.
• The applicable eligibility requirements must be met to claim a bonus.
• co111 reserves the right to modify, suspend, or cancel any bonus offer.
• If bonus abuse or fraudulent activity is detected, the bonus and any associated winnings will be forfeited.
• If wagering requirements are not met before a bonus expires, the bonus and any associated winnings will be cancelled.

5.4 VIP Program

co111's VIP program has three tiers:

• Bronze: Weekly cashback of up to 0.4%.
• Silver: Weekly cashback of up to 0.8%.
• Gold: Weekly cashback of up to 1.2%.

You can advance to the next tier through regular and active participation. VIP benefits may change at co111's discretion.

6.1 Fair Play Policy

co111 is committed to ensuring a fair gaming environment. The games used on our platform are developed by recognised software providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, and Microgaming) and use RNG (Random Number Generator) technology to ensure impartial outcomes.

6.2 Conflicts of Interest

Using technical advantages, bots, or any other unfair methods to influence the outcome of any service is strictly prohibited. If such activity is detected, the relevant account will be closed immediately.

6.3 Responsible Gaming

co111 places the highest importance on responsible gaming. We encourage users to stay informed about their betting activity and to take breaks when needed. For more details, please visit our Responsible Gaming page.

7.1 General Prohibitions

The following activities are strictly prohibited on the co111 platform:

• Operating an account using a false identity or false information.
• Creating or using multiple accounts.
• Abusing the bonus system or engaging in fraudulent activity.
• Using automated software, bots, or scripts.
• Exploiting platform vulnerabilities or technical errors to gain an unfair advantage.
• Harassing, intimidating, or attempting to harm other users.
• Attempting to breach the platform's security measures.
• Using the platform for any unlawful purpose.

7.2 Bonus Abuse

Bonus abuse includes: claiming the same bonus through multiple accounts, attempting to withdraw a bonus without meeting wagering requirements, or using a bonus balance solely for risk-free betting. If such activity is detected, the bonus and all associated winnings will be forfeited.

8.1 Service Availability

co111 strives to provide uninterrupted service, but the service may be temporarily disrupted due to technical maintenance, third-party issues, or other reasons. co111 is not liable in such cases.

8.2 Liability for Losses

To the extent permitted by law, co111 is not liable for losses arising from:

• Temporary unavailability of the platform.
• Internet connectivity issues.
• Issues with third-party software or payment methods.
• User negligence or disclosure of security credentials.
• Unauthorised access by third parties.

8.3 Third-Party Services

co111 works with third-party game providers and payment processors. co111 will attempt to mediate any issues relating to these third-party services, but does not have full control over their operations.

9.1 Voluntary Closure by User

You can close your account at any time by contacting co111's support team. Any unused balance must be withdrawn following the applicable withdrawal rules before the account is closed.

9.2 Closure by co111

co111 reserves the right to temporarily suspend or permanently close any account under the following circumstances:

• Violation of these terms and conditions.
• Fraudulent or suspicious activity.
• Failure to verify identity.
• Evidence of being underage.
• At the user's own request as part of responsible gaming protection.

9.3 Inactive Accounts

For accounts that remain inactive for an extended period, co111 may take action in accordance with its previously announced policy. Please contact the support team for details on the definition of inactivity and the applicable terms.

10.1 Right to Make Changes

co111 reserves the right to modify these terms and conditions at any time. For significant changes, a notice will be posted on the platform or sent to the registered email address.

10.2 Continued Use After Changes

Continued use of the platform after changes to the terms and conditions have been made will be considered as your acceptance of the new terms. If you do not wish to accept the updated terms, please stop using the platform and contact us to close your account.

10.3 Partial Invalidity

If any part of these terms and conditions is deemed legally invalid for any reason, the remaining terms will remain in full effect. The invalid part will be replaced by the nearest valid provision.

11.1 Support & Enquiries

If you have any questions or complaints regarding these terms and conditions, please contact co111's support team:

• Live Chat — Available 24/7 (in Bengali and English)
• Email: [email protected]

11.2 Complaints Process

After a complaint is submitted, our team will work to resolve it as quickly as possible. For complex matters, additional information or documentation may be requested. All complaints are reviewed in good faith and with impartiality.