co111's Privacy Policy
Your personal information is our top priority. This policy explains how we collect, use, and protect your data.
1. Introduction & Scope
co111 ("we", "our") is an online gaming platform operated for Bangladeshi players. This Privacy Policy ("Policy") describes what information is collected about you when you use the co111 website (co111.lat), why it is collected, how it is used, and what rights you have.
By creating an account or using any service on this platform, you are considered to have accepted the terms of this Policy. If this Policy is updated, we will post the changes on the website and notify you where applicable. The latest effective version will always be available on this page.
2. What Information We Collect
co111 collects only the information necessary to provide you with a secure and quality service. The categories of information are listed below:
Identity Information
Information collected from you at the time of account registration:
- Full name
- Date of birth (for age verification)
- Valid identification details (national ID card or passport)
- Email address
- Phone number
Financial Information
Information required to process transactions:
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (where applicable)
- Deposit and withdrawal transaction history
- Wallet balance and bonus credits
Usage Information
Information about how you use the platform:
- Gaming history and betting activity
- Login times and session duration
- Preferred game categories
- Records of communication with customer support
Technical Information
Information automatically collected from your device and connection:
- IP address
- Browser type and version
- Device type (phone, tablet, desktop)
- Cookie and session data
- Referral source (which page you came from)
3. Purpose of Using Information
co111 uses collected information only for the following legitimate purposes and for no other purpose:
- Service provision and operation: To create, manage, and keep your account secure; to process deposit, withdrawal, and bonus transactions.
- Identity and age verification: To confirm that the platform user is a real person and is 21 years of age or older.
- Security and fraud prevention: To detect suspicious activity and protect accounts from unauthorized access.
- Responsible gaming management: To review your playing patterns in order to identify potentially problematic behavior and provide timely support.
- Customer support: To respond to your questions, complaints, and requests.
- Platform improvement: To analyze information in order to enhance the user experience and develop new features.
- Legal compliance: To retain and provide information as required to comply with applicable laws and regulations.
4. Sharing Information with Third Parties
co111 does not sell your personal information. However, information may be shared with trusted partners in specific circumstances:
Service Providers
Organizations that assist us with payment processing (bKash, Nagad, Rocket, Upay), identity verification, technology infrastructure, and customer support receive only the information necessary to perform their specific tasks. They may not share this information with third parties or use it for their own purposes.
Legal Obligations
We may disclose relevant information when required to comply with a court order, regulatory authority directive, or other legal obligation. In such situations, we always strive to disclose the minimum information necessary.
Important: co111 never sells or rents your personal information to third parties for advertising, marketing, or any other commercial purpose.
5. Cookies & Tracking Technologies
The co111 website uses cookies to operate smoothly and improve the user experience. Cookies are small text files stored in your browser.
Essential Cookies
These cookies are essential for maintaining login sessions, ensuring security, and running the site's basic functions. They cannot be disabled.
Analytics Cookies
These cookies are used to understand how users interact with the site, which helps improve the quality of the service.
Preference Cookies
These cookies are stored to remember your language preference, gaming settings, and other personalized experiences.
You can manage cookies through your browser settings. However, disabling essential cookies may interrupt some important site functions.
6. Data Security Measures
co111 has implemented industry-standard technical and organizational measures to ensure the security of your information:
- SSL Encryption (SSL/TLS): All data transferred between your browser and our servers is completed through an encrypted connection.
- Data Encryption: Stored sensitive information (passwords, financial data) is secured with industry-standard encryption.
- Access Controls: Only authorized staff may view your information, and only for specific legitimate purposes.
- Regular Security Reviews: Regular security audits are conducted to identify system vulnerabilities.
- Two-Step Verification: If suspicious activity is detected on an account, an additional verification process is triggered.
- Data Minimization Policy: Only what is necessary is collected; unnecessary information is not retained.
While we maintain the highest security standards, no method on the internet is 100% secure. You are therefore encouraged to keep your account password confidential and to notify our support team immediately if you notice anything suspicious.
7. Data Retention Period
co111 retains your information only for as long as necessary:
Account Information
Retained for the entire period your account is active and, after closure, for a specified period as required by legal obligations.
Financial Transaction Records
Transaction information may be retained for an extended period in accordance with applicable law for financial reporting and audit purposes.
Support Communications
Records of conversations with customer support are retained for a set period to help improve the quality of service.
Anonymous Analytics Data
Anonymous statistical data that cannot be used to identify individuals may be used for long-term service improvement.
8. Your Rights & Choices
As a co111 user, you have the following rights regarding your personal information:
- Right to access: You may contact us to find out what information we hold about you.
- Right to correction: If any of your information is inaccurate or incomplete, you may request that it be corrected.
- Right to deletion: In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations apply.
- Right to opt out of marketing communications: You may stop receiving promotional emails or messages at any time.
- Right to close your account: You may close your account at any time. Even after closure, some information will be retained for a specified period as required by law.
- Responsible gaming tools: To protect yourself, you may request deposit limits, session limits, or self-exclusion.
To exercise any of the above rights or to submit any information-related request, please contact our support team.
9. Protection of Minors
co111 is strictly prohibited for anyone under the age of 21. We do not knowingly collect any information from minors. Age verification is mandatory during the registration process. If we become aware that information from a minor has been submitted to us by mistake, the relevant account and information will be deleted immediately.
Warning: For users aged 21 and over only. If you believe a minor you know is using this platform, please notify us immediately at [email protected].
10. Policy Changes & Updates
co111 may update this Privacy Policy as needed. If any significant changes are made, we will post a notice on the website and, where applicable, inform you by email at your registered address. The latest effective version of the Policy will always be available on this page.
Continued use of the platform after any changes will be considered your acceptance of the updated Policy. You are therefore advised to visit this page regularly.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please feel free to contact the co111 support team:
Live Chat
Available 7 days a week, 24 hours a day. Support is available in both Bengali and English.
Email Support
[email protected] — write to this address for any privacy-related requests.